Terms & Condition
Last Updated: September 29, 2025
1. Agreement to Terms
By accessing or using PainlessWP’s managed WordPress hosting services (“Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not use our Services.
These Terms constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and PainlessWP (“we,” “us,” or “our”).
2. Service Description
PainlessWP provides managed WordPress hosting services including:
- WordPress website hosting on optimized servers
- Automatic daily backups with 14-day retention
- Free SSL certificates with automatic renewal
- CDN integration and DDoS protection via Cloudflare
- Expert website migration services (free with all plans)
- Technical support for hosting-related issues
- Access to management dashboard for hosting controls
- Up to 2, 10, or 50 websites depending on your plan (Personal, Professional, or Business)
- 30GB storage and 500GB CDN bandwidth per plan
- 5 mailboxes per website
- Premium support access
- 99.9% uptime guarantee
3. Account Registration and Eligibility
3.1 Eligibility:
You must be at least 18 years old and capable of forming a binding contract to use our Services.
3.2 Account Information:
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized access to your account
- You are responsible for all activities that occur under your account
3.3 Account Security:
- We recommend enabling two-factor authentication (2FA)
- You are solely responsible for the security of your WordPress installations
- Do not share your login credentials with unauthorized parties
4. Plans and Pricing
4.1 Available Plans:
Personal Plan – US$9.99/month
- Up to 2 websites
- 125,000 visits per month
- All standard features included
Professional Plan – US$11.99/month
- Up to 10 websites
- 125,000 visits per month
- All standard features included
Business Plan – US$24.99/month
- Up to 50 websites
- 125,000 visits per month
- All standard features included
4.2 Promotional Offers:
- “+2 months free for yearly plan” applies to annual subscriptions only
- Promotional pricing may change without notice for new customers
- Existing customers maintain their rate for the duration of their current billing cycle
4.3 Price Changes:
- We reserve the right to modify pricing with 30 days’ notice
- Price changes do not affect current billing cycles
- Continued use after price changes constitutes acceptance
5. Payment Terms
5.1 Payment Methods:
We accept the following payment methods:
- Credit cards (Visa, Mastercard)
- PayPal
- Google Pay
- bKash
- Nagad
- Rocket
- Other supported payment methods
5.2 Billing Cycle:
- Services are billed monthly or annually based on your selected plan
- Payments are due at the beginning of each billing cycle
- All fees are non-refundable unless otherwise stated
5.3 Automatic Renewal:
- Your subscription automatically renews unless cancelled
- You will be charged at the start of each renewal period
- You can cancel auto-renewal through your account dashboard
5.4 Failed Payments:
- Services may be suspended if payment fails
- You have 7 days to update payment information
- After 14 days of non-payment, your account may be terminated
- We are not responsible for data loss due to account suspension or termination
5.5 Taxes:
- All prices exclude applicable taxes, which are your responsibility
- Taxes will be added to your invoice where required by law
6. Service Usage and Limitations
6.1 Acceptable Use:
You agree NOT to use our Services for:
- Hosting illegal content or engaging in illegal activities
- Distributing malware, viruses, or harmful code
- Phishing, spamming, or sending unsolicited communications
- Hosting adult content, gambling sites, or illegal pharmaceuticals
- Copyright infringement or intellectual property violations
- Resource-intensive applications that degrade server performance
- Cryptocurrency mining operations
- Proxy services or VPN services
- File storage services unrelated to website functionality
- Running automated bots or scrapers without authorization
6.2 Resource Limits:
- 125,000 visits per month per plan
- 30GB storage per plan
- 500GB CDN bandwidth per plan
- CPU and memory usage must remain within reasonable limits
- Excessive resource usage may result in service throttling or suspension
6.3 Website Limits:
- Personal: Maximum 2 websites
- Professional: Maximum 10 websites
- Business: Maximum 50 websites
- Each website includes 5 mailboxes
6.4 Content Responsibility:
- You are solely responsible for all content hosted on your websites
- You must comply with all applicable laws and regulations
- You must respect intellectual property rights
7. Migration Services
7.1 Free Migration:
- One-time free migration included with all new accounts
- Migration typically completed within 24-48 hours
- You must provide complete access credentials for migration
7.2 Migration Process:
- You submit a migration request through our system
- Our experts handle the technical migration process
- You are responsible for DNS updates after migration
- We provide guidance for DNS configuration
7.3 Migration Limitations:
- We migrate standard WordPress installations
- Custom configurations may require additional time
- Some plugins or themes may not be compatible
- We are not responsible for data loss from source hosting
8. Backups and Data
8.1 Backup Policy:
- Automatic daily backups with 14-day retention
- Backups are for disaster recovery, not archival
- You can restore backups through your dashboard
- We recommend maintaining your own backup copies
8.2 Data Responsibility:
- You are ultimately responsible for your data
- We use commercially reasonable efforts to protect data
- We are not liable for data loss except as required by law
- Backups may not be available after account termination
8.3 Data Ownership:
- You retain all rights to your content and data
- You can export your data at any time
- Upon termination, you have 30 days to retrieve your data
9. Uptime and Service Level
9.1 Uptime Guarantee:
- We guarantee 99.9% uptime on a monthly basis
- Uptime is measured by our internal monitoring systems
- Scheduled maintenance is excluded from uptime calculations
9.2 Maintenance:
- We perform scheduled maintenance with advance notice when possible
- Emergency maintenance may occur without notice
- We minimize service disruptions during maintenance
9.3 Service Credits:
- If uptime falls below 99.9% in a month, you may request service credit
- Service credits equal to 5% of monthly fee for each 1% below guarantee
- Maximum credit: 50% of monthly fee
- Credits must be requested within 7 days of the end of the month
- Credits are applied to future billing, not refunded
10. Support
10.1 Support Scope:
- Technical support for hosting-related issues
- Assistance with server configuration and optimization
- Help with WordPress core functionality
- Guidance on security and performance best practices
10.2 Support Limitations:
- We do not provide WordPress development services
- Theme and plugin customization not included
- Website content creation not included
- Third-party service integration is your responsibility
10.3 Support Channels:
- Email support: [email protected]
- Support ticket system through dashboard
- Response times vary based on issue severity
11. Security
11.1 Our Security Measures:
- SSL/TLS encryption for all data transmission
- DDoS protection via Cloudflare
- Regular security updates and patches
- Malware scanning and intrusion detection
- Firewall protection
11.2 Your Security Responsibilities:
- Keep WordPress core, themes, and plugins updated
- Use strong, unique passwords
- Enable two-factor authentication when available
- Monitor your websites for suspicious activity
- Report security incidents immediately
11.3 Security Incidents:
- We will notify you of security breaches affecting your data
- We investigate and remediate security issues promptly
- You must cooperate with security investigations
12. Intellectual Property
12.1 Your Content:
- You retain all rights to content you upload
- You grant us license to host, display, and transmit your content as necessary to provide Services
- You warrant that you have rights to all content you upload
12.2 Our Property:
- PainlessWP name, logo, and branding are our property
- Our platform, software, and infrastructure are protected by intellectual property rights
- You may not copy, modify, or reverse engineer our Services
13. Suspension and Termination
13.1 Suspension by Us:
We may suspend your account immediately if:
- You violate these Terms
- Your account poses security risks
- You engage in illegal activities
- Payment is overdue beyond grace period
- Your usage exceeds resource limits
13.2 Termination by Us:
We may terminate your account with 7 days’ notice for:
- Repeated Terms violations
- Continued non-payment
- Abuse of support resources
- Activities harmful to our infrastructure
13.3 Termination by You:
- You may cancel your account at any time through your dashboard
- Cancellation takes effect at the end of current billing period
- No refunds for partial months or unused time
- You have 30 days to retrieve your data after cancellation
13.4 Effect of Termination:
- Access to Services terminates immediately
- All data will be deleted after 30-day grace period
- Outstanding fees remain due
- These Terms survive termination where applicable
14. Refund Policy
14.1 30-Day Money-Back Guarantee:
- Available for first-time customers only
- Applies to first month/year of service only
- Request refund within 30 days of initial purchase
- Full refund of hosting fees (setup fees, if any, excluded)
- Domain registration fees are non-refundable
14.2 Non-Refundable Items:
- Renewal payments
- Additional services purchased separately
- Setup fees or migration fees (if charged separately)
- Domain registrations or transfers
14.3 Refund Process:
- Contact support to request refund
- Account will be terminated upon refund
- Refunds processed within 14 business days
- Refunds issued to original payment method
15. Disclaimer of Warranties
15.1 AS-IS Basis:
Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.
15.2 No Warranty:
We do not warrant that:
- Services will be uninterrupted or error-free
- All defects will be corrected
- Services are free from viruses or harmful components
- Results will meet your requirements
15.3 Third-Party Services:
We are not responsible for third-party services, plugins, themes, or integrations.
16. Limitation of Liability
16.1 Liability Cap:
Our total liability for any claims related to Services is limited to the amount you paid in the 12 months preceding the claim.
16.2 Excluded Damages:
We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, revenue, or business opportunities
- Loss of data (beyond our backup obligations)
- Service interruptions or downtime
- Third-party actions or content
16.3 Exceptions:
Liability limitations do not apply where prohibited by law or for:
- Our gross negligence or willful misconduct
- Personal injury or death caused by our negligence
- Fraud or fraudulent misrepresentation
17. Indemnification
You agree to indemnify and hold harmless PainlessWP, its affiliates, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your use of Services
- Your violation of these Terms
- Your violation of any laws or third-party rights
- Content you upload or host
- Your WordPress websites or applications
18. Modifications to Services and Terms
18.1 Service Changes:
- We may modify, suspend, or discontinue Services at any time
- We will provide reasonable notice of material changes
- Continued use constitutes acceptance of changes
18.2 Terms Changes:
- We may update these Terms periodically
- Material changes will be communicated via email or dashboard notification
- Changes effective 30 days after notification
- Your continued use constitutes acceptance
19. Dispute Resolution
19.1 Informal Resolution:
Before initiating formal proceedings, contact us to resolve disputes informally.
19.2 Arbitration:
- Disputes will be resolved through binding arbitration
- Arbitration conducted in accordance with applicable arbitration rules
- You waive right to class action lawsuits
- Arbitration location: [Your jurisdiction]
19.3 Exceptions:
Small claims court proceedings and injunctive relief are excluded from arbitration requirement.
20. General Provisions
20.1 Governing Law:
These Terms are governed by the laws of [Your jurisdiction], without regard to conflict of law principles.
20.2 Entire Agreement:
These Terms, along with our Privacy Policy, constitute the entire agreement between you and PainlessWP.
20.3 Severability:
If any provision is found unenforceable, remaining provisions remain in effect.
20.4 Waiver:
Failure to enforce any right does not waive that right.
20.5 Assignment:
- You may not assign these Terms without our consent
- We may assign these Terms in connection with merger, acquisition, or sale
20.6 Force Majeure:
We are not liable for delays or failures due to circumstances beyond our reasonable control.
20.7 Notices:
- Legal notices sent to your registered email address
- Support inquiries sent to [email protected]
- Allow 5 business days for notice delivery
21. Compliance
21.1 Your Compliance:
You must comply with all applicable laws, including:
- Data protection and privacy laws
- Copyright and intellectual property laws
- Anti-spam and electronic communications laws
- Export control regulations
21.2 GDPR Compliance:
If you process EU residents’ data, you must comply with GDPR requirements.
21.3 Regional Requirements:
You are responsible for compliance with laws in your jurisdiction.
22. Contact Information
For questions about these Terms or our Services:
PainlessWP Email: [email protected]
Support: [email protected]
Website: www.painlesswp.com
For billing inquiries: [email protected]
For technical support: [email protected]
By using PainlessWP Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
